Effective Date: [Insert Date]
At docxma.com, all of our products are digital and delivered electronically. This Shipping Policy explains how and when you will receive your purchased content.
1. Delivery Method
All products on docxma.com are delivered via digital download only. No physical items will be shipped.
Once your payment is confirmed, your files will be delivered through the following methods:
Instant Download: A link will appear on the order confirmation page immediately after purchase.
Email Confirmation: A downloadable link will be sent to your registered email address within a few minutes of purchase.
2. Delivery Time
Digital products are typically delivered immediately after successful payment. However, in rare cases, delivery may take up to 15 minutes due to:
Payment processing delays
System load
Spam filters or incorrect email entry
If you do not receive your files within 15 minutes, please:
Check your spam or junk folder
Contact our support team with your order number
3. File Formats
Our digital products are delivered in commonly used formats, including:
Microsoft Word (.docx)
Google Docs
PDF
Excel (.xlsx) or Google Sheets (if applicable)
Ensure your device has compatible software to open these formats.
4. Download Limits
Each product purchase allows:
Unlimited downloads for personal/business use
Downloads within a reasonable time frame (we may restrict expired links for security)
If your link expires or you lose access, just contact us and we’ll resend it.
5. Shipping Charges
Since we only deliver digital goods, there are no shipping charges on any order.
6. Failed or Delayed Delivery
If you encounter a failed download or an incorrect file, please notify us within 3 days of purchase. We will:
Resend the correct files
Assist with alternative access methods
Investigate and resolve the issue promptly
7. Contact Us
If you have questions about your delivery, or haven’t received your digital files, please contact:
Docxma.com Support
📧 Email: [email protected]
📞 Phone (Vietnam): +84-XXX-XXX-XXX
💬 Live Chat: Available during business hours