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Return & Refund Policy

At Docxma, we want every customer to enjoy a clear and reliable shopping experience. This policy explains how to return items, request refunds, or receive replacements.

1. Return Eligibility

You may return items within 30 days of receiving your order if they meet these conditions:

  • Unused and in original condition
  • Include tags, packaging, and all accessories

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale products
  • Customized or personalized items
  • Gift cards or complimentary promotional products
  • Items showing signs of use or wear not caused by shipping damage

3. How to Return an Item

To start a return, please follow these steps:

  1. Email [email protected] with your order number and reason for return.
  2. We will provide instructions and the return address.
  3. Ship the item back using a trackable shipping method (USPS, UPS, FedEx).

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 30 days at [email protected].

  • We may request photos of the issue.
  • You can choose either a full refund or a replacement at no extra cost.

5. Refunds

Once we receive and inspect the returned item:

  • We will send you an email confirmation.
  • If approved, refunds are issued to your original payment method.
  • Processing usually takes 4–7 business days, but times may vary depending on your bank or payment provider.

Note: Shipping fees are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If your refund seems delayed:

  • First, check your bank or credit card statement.
  • Next, contact your bank or payment provider for updates.
  • If you still have not received it, email us at [email protected].

7. Exchanges

We do not offer direct exchanges. If you would like a replacement, please return the item for a refund and place a new order.

8. Contact Information

If you have questions about this policy, please contact us:

  • Email: [email protected]
  • Phone: (+1) 206-852-6507
  • Address: 554 W Old Main Rd, Lowell, ME 04493, United States
  • Business Hours: 7 AM – 5 PM (Monday–Saturday)

For more details about delivery and processing times, please see our Shipping Policy.