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Privacy Policy

At Docxma, we value your privacy and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, share, and protect your data when you browse our website or make a purchase.

1. Information We Collect

a) Personal Information (Provided by You)

What We Collect:

  • Name, shipping and billing address
  • Email address and phone number
  • Payment details

Why We Collect It:

  • To process and deliver your orders
  • To provide customer support
  • To send order confirmations and important updates

b) Non-Personal Information (Automatically Collected)

What We Collect:

  • IP address, browser type, device information, referring URLs, and pages viewed

Why We Collect It:

  • To improve our website’s functionality and user experience
  • To analyze traffic and identify technical issues

2. How We Use Your Information

We use your data to:

  • Fulfill and manage orders
  • Provide customer service and respond to inquiries
  • Send shipping notifications and order updates
  • Deliver promotional content (only if you have opted in)
  • Improve website performance through analytics

3. Sharing Your Information

We never sell your personal data to third parties.
However, we share limited information with trusted partners who help us operate our business, including:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping partners (e.g., USPS, UPS)
  • Customer service providers

We may also disclose information when required by law or to prevent fraud, unauthorized access, or illegal activities.

4. Security of Your Data

We use SSL encryption and other security measures to protect your information.
While we take strong precautions, no online system is completely secure. Therefore, we encourage you to use strong passwords and keep your login details private.

5. Children’s Privacy

Our website is not designed for children under 13 years of age.
We do not knowingly collect information from children. If we learn that a child under 13 has shared personal data, we will delete it immediately.

6. Your Rights & Choices

  • Access and Correction: You can request access to or correction of your personal data by contacting us.
  • Marketing Preferences: You may unsubscribe from promotional emails anytime using the link in the email or by contacting us directly.
  • Cookies: You can control or disable cookies through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new legal requirements or operational changes.
When updates occur, the revised version will be posted on this page. By continuing to use our services, you agree to the updated terms.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

  • Email: [email protected]
  • Phone: (+1) 206-852-6507
  • Address: 554 W Old Main Rd, Lowell, ME 04493, United States
  • Business Hours: 7 AM – 5 PM (Monday–Saturday)

At Docxma, we remain dedicated to protecting your privacy and providing a secure shopping experience every step of the way.