You are here:
  1. Home
  2. Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What is Docxma.com?

Docxma.com is a digital platform that provides ready-to-use document templates, forms, and tools for individuals, businesses, and organizations. Whether you’re looking for legal documents, business plans, CVs, or project templates, we’ve got you covered.

2. How do I download a document?

After completing your purchase or accessing a free download:

  • Click on the “Download” button on the confirmation page.

  • A copy of the document will also be sent to your email for convenience.

3. Are the templates editable?

Yes! All of our templates are fully editable in popular formats such as:

  • Microsoft Word (.docx)

  • Google Docs

  • PDF (fillable where applicable)

You can customize them to suit your needs.

4. How can I pay on Docxma.com?

We support a wide range of secure payment methods:

  • Credit/Debit cards (Visa, MasterCard, AMEX, etc.)

  • E-wallets (PayPal, Momo, ZaloPay, etc.)

  • Bank transfers (Vietnam only)

See our Payment Methods page for full details.

5. Do you offer free templates?

Yes, we offer a selection of free templates. Just visit the Free Templates section, choose your file, and click download. No payment required.

6. Can I request a custom document?

Absolutely. If you can’t find a template that fits your needs, you can submit a custom document request via our Contact Us page. We’ll get back to you with a quote and timeline.

7. What if I don’t receive my download?

If you haven’t received your document within 5 minutes of payment:

  • Check your Spam/Junk folder.

  • Contact us immediately at [email protected] with your order details.

8. Can I get an invoice for my purchase?

Yes. An electronic receipt is automatically sent to your email after payment. If you need a VAT invoice for business purposes, please request it via email with your company details.

9. Is my payment information secure?

Yes. We use industry-standard security protocols (SSL encryption) and work with certified payment gateways. We do not store any of your payment details on our servers.

10. How do I contact customer support?

You can reach us via:

  • Email: [email protected]

  • Phone (Vietnam): +84-XXX-XXX-XXX

  • Live Chat: Available on our website (during working hours)